Managing Properties in Areas We're Not Based In
✅ How We Deliver Exceptional Service Anywhere
Excellence Without Boundaries
We manage properties seamlessly across the UK and have now expanded internationally with our first villa in Thailand. What might seem unconventional is one of our greatest strengths — Built on efficient systems, trusted partnerships, and meticulous attention to detail.
Every detail is handled before launch, from setup to local partnerships, so once live each property runs smoothly through real-time coordination and remote oversight.

Airbnb

Home in Bo Put · ★New · 5 bedrooms · 5 beds · 5.5 bathrooms

Luxury Villa - Sea Views & Infinity Pool

Laying the Groundwork
Area Familiarisation
We spend substantial time on the ground before launching operations, understanding local geography, amenities, and guest expectations.
Supplier Network Building
We identify and meet local suppliers, from cleaning companies to maintenance professionals, establishing relationships that form our operational backbone.
Standards Verification
We ensure every partner understands our quality expectations and can consistently deliver the Field Heritage standard of excellence.
This preparatory phase is non-negotiable. We never manage a property remotely without first establishing a robust local infrastructure. Our investment in understanding each location ensures we can deliver exceptional service from day one, creating confidence for property owners and unforgettable experiences for guests.
Finding and Vetting Cleaning Teams
Reliable cleaning is the foundation of guest satisfaction. Our vetting process is thorough and systematic, ensuring we partner only with teams who share our commitment to excellence.
Team Size Requirements
We exclusively work with cleaning companies that deploy teams of at least 3 people. This ensures backup coverage and consistent service, even when individual team members are unavailable.
Comprehensive Review Process
We examine online reviews, request references from current clients, and review photographs of past work. We look for consistent quality, attention to detail, and reliability over time.
Personal Meetings
We always meet potential cleaning partners in person to discuss expectations, pricing, and service standards. This face-to-face interaction reveals professionalism and commitment that online research cannot capture.
Building Our Maintenance Network
Primary Maintenance Partner
We identify one skilled maintenance professional who can handle the majority of property issues—plumbing, electrical work, appliance repairs, and general upkeep. This individual becomes intimately familiar with each property, enabling faster response times and more efficient problem-solving.
Backup Support System
We also establish relationships with a secondary maintenance company. This redundancy ensures that urgent issues are addressed promptly, even when our primary contact is unavailable. It's a safety net that protects both property owners and guests.
1
Network sourcing
Referrals and professional networks
2
Skills assessment
Verify qualifications and experience
3
Trial projects
Test quality on non-urgent work
4
Ongoing evaluation
Monitor performance consistently
Our vetting process mirrors our approach to cleaning teams: thorough background checks, reference verification, and personal meetings to ensure alignment with our standards.
Your Local "A Team"
Once we've assembled our trusted local partners, we integrate them seamlessly into our technology ecosystem. This integration transforms independent contractors into a coordinated team that operates with the precision of an in-house staff.
24/7 Calendar Access
Local teams view booking calendars in real-time through our software platform, ensuring they're always prepared for arrivals and departures.
Automatic Notifications
New bookings trigger instant alerts to cleaning and maintenance teams, eliminating delays and communication gaps.
Guest Personalisation
Teams access guest names and preferences, enabling personalised welcome messages on the welcome board when they arrive as an example.
Remote Operations Excellence
Marketing Strategy
We craft compelling property listings, manage professional photography, and implement targeted marketing campaigns—all executed remotely using sophisticated digital tools and market insights.
Dynamic Pricing Optimisation
Our revenue management system analyses local market data, seasonal trends, and competitor pricing in real-time. We adjust rates dynamically to maximise occupancy and revenue throughout the year.
Guest Communication
Every guest interaction from initial enquiry to post-stay follow-up is managed through our centralised communication platform. We respond promptly, professionally, and consistently, regardless of time zones.
These remote capabilities aren't compromises their advantages. Centralised operations ensure consistency, whilst data-driven decision-making delivers results that exceed what most local hosts can achieve independently.
Preparing the Perfect Guest Experience
Unique welcome videos to make it feel more special
Before a property goes live, we invest significant effort in creating resources that ensure guests feel supported and informed from the moment they arrive.

00:30

YouTube

Welcome to Habberjam Farm

✨ Welcome to Habberjam Farm – a stunning 17th-century farmhouse retreat tucked away in the peaceful Derbyshire countryside. This beautiful property blends rustic charm with modern comfort, featuring: 🏡 5 spacious bedrooms + a cosy 1-bedroom annex 🛁 2.5 bathrooms, including a jacuzzi bathtub 🎮 Games room for family fun 🔥 Outdoor firepit & football net for evenings under the stars 🌲 Surrounded by private woodland walks 🛋️ Perfect mix of original 1600s features & luxury touches 📍 Just 25 m

Video Appliance Guides
We film comprehensive video tutorials for all appliances—from coffee machines to heating systems. These videos eliminate confusion and reduce support requests.

00:51

YouTube

How to use the coffee machine (Habberjam Farm)

QR Code Welcome Packs
Guests scan QR codes to instantly access property information, local recommendations, and emergency contacts. Everything they need is literally at their fingertips.
AI-Powered Q&A Database
We build extensive question databases linked to AI chat systems. Common queries receive instant, accurate responses—any time of day, in any time zone.
Smooth Guest Experiences
This preparation minimises confusion, reduces support burden, and ensures guests spend their time enjoying the property rather than troubleshooting issues.
Standing Out From Local Hosts
Many property owners assume local hosts have an inherent advantage. In reality, our structured approach and attention to detail consistently outperform individual hosts—even those who live nearby.
Personalised Welcome Boards
Every guest is greeted by name with a custom welcome board featuring their details and a personal message—a small touch that creates lasting impressions.
Comprehensive Video Tours
Our property videos showcase not just the space, but the experience—helping guests feel familiar and excited before they even arrive.
Proactive Communication
We anticipate guest needs and provide information before questions arise, demonstrating professionalism that builds trust and confidence.
Local hosts often rely on proximity alone. We rely on systems, preparation, and genuine care. The difference shows in our reviews, repeat bookings, and the relationships we build with both property owners and guests.
Proof is in the reviews
Distance doesn't limit excellence—it inspires it.
Our reputation means more to us than quick fees.
We’re in this for the long game — to build a brand that people around the world trust, love, and respect.
I hope this guide has helped clear up any questions and given you confidence in how we operate, no matter the distance.
Partner With Us Today
Field Heritage Property Management
Email: jack@fieldheritage.com
Phone: +44 (0) 1246 792049
www.fieldheritage.com